Case studies archive

Fuelling the future

Providing new and innovative wasteto- product solutions for our customers is at the core of what we do. Our customers are clearly a key stakeholder group for us. In 2015/16, we will start construction of a new anaerobic digestion (AD) facility, which will accept waste from the City of Surrey in Canada. AD facilities are not new to us, but our Surrey AD facility takes this familiar technology and adds a new dimension to it...

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Wakefield waste-to-product

Our new Wakefield facility in the UK will use five distinct waste-to-product technologies to provide sustainability benefits to the area’s local residents. This makes Wakefield one of our most advanced projects to date, both in terms of its build and its operation...

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The value of near-miss reporting

The health and safety of our people is critical to us. Near-miss systems are a proven method of reducing accident rates, and improving employee engagement with safety management systems. Near-miss schemes identify and address the nearly accidents and risks and hazards spotted in the workplace to prevent accidents from happening...

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Leading for safety

Shanks has operated a senior leadership safety scheme for more than three years. Under the scheme all of our senior leaders are required to make dedicated safety visits to our sites. The target is for each senior leader to conduct at least two leadership visits per quarter. The scheme is supported by training. All our senior leadership team has been trained in safety leadership, and new senior leaders are trained as part of their induction...

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The power of mentoring

Putting a financial cost on the value of a mentoring programme is usually a tough task. In one case at Shanks however, it was possible to put a very real figure on the value of one senior manager mentoring another – it saved the business £150,000...

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Motivating and engaging our people

Given the market headwinds we have faced, it has been a key imperative to ensure that we motivate and engage with our people through these challenging times and grow our business for the future. To support this we carried out our first ever Groupwide employee engagement survey called ‘Pulse’...

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BDR meets the neighbours

The communities which live near to our sites are a key stakeholder group for us. Our sustainable waste-to-product technologies contribute to a greener future. At our new BDR (Barnsley, Doncaster and Rotherham) PFI venture we are going one step further and funding local projects directly. This is being achieved through a new corporate social responsibility fund being set-up as part of the venture...

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Community feedback procedures

Waste-to-product facilities such as recycling centres, anaerobic digestion plants and mechanical biological treatment sites provide real and obvious sustainability and carbon benefits. But, for residents and businesses close to our facilities they may not be popular and can be the cause of complaint. If one of our plants receives complaints from local residents or businesses, it may find its permit-to-operate restricted or removed, significantly affecting our ability to drive value from our operations. Local communities are a key stakeholder group for us...

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Stakeholder engagement project

Each year we report on hundreds of corporate responsibility performance measures in three main publicly available documents. Our annual report and accounts includes an overview of our performance, our dedicated corporate responsibility reports go into more detail, and our CR full data document provides in-depth information. All of these publications are available on our website...

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Green Investment

In 2015 Shanks issued its first ever ‘green bond’, worth €100 million. To be green all funds must be dedicated to sustainable projects, and to ensure they are really sustainable an external and independent assessment must be undertaken...

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Clearing the air at our ATM facility

After transporting some materials, ships need to de-gas to vent vapours from their storage tanks. This process can result in the release of hydrocarbons into the atmosphere, posing potential environmental impacts and possible odour issues for those living nearby...

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‘Reverse osmosis’ reduces emissions in Canada

A Shanks facility in Canada is testing innovative ‘reverse osmosis’ technology to enhance the effectiveness of ‘scrubbers’ used to reduce emissions into the atmosphere. The Shanks Organics in-vessel composting (IVC, also called tunnel composting) facility near London, Ontario, already has extensive environmental control equipment including ‘scrubbers’...

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Switched on to lock-off safety

A communications and engagement campaign to promote the correct use of lock-off procedures won the Shanks 2014 Group Safety Award...

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Improving site traffic safety

We made more than 1,000 individual improvements to traffic safety across Shanks sites in 2013 as a result of our traffic safety initiative...

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Above and beyond

Even in a workplace full of remarkable people, some just stand out. These are the people who go above and beyond their everyday work to accomplish impressive results. At Shanks, we recognise those achievements and reward the efforts of those who, on behalf of all of us, go above and beyond...

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Making music from recycled waste

In early 2013, Shanks was contacted by an organisation called PYMWYMIC (Put Your Money Where Your Mouth Is Community) about supporting an orchestra with a difference...

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An electronic nose for odours

The number of environmental complaints our sites receive from their neighbours has reduced over time. Of those remaining, more than 80% relate to odours. The accurate assessment of these odours is critical to our good community relations...

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Managing an emergency and getting back to business as normal

No matter what precautions we take, sometimes things don’t go to plan. In these situations, how we react to an emergency is critical. In August 2013, a fire broke out at our Vliko site in the Netherlands. The likely cause of the fire was a hot object in waste received. The site suffered significant damage, with two out of four waste halls destroyed and the loss of much recycling equipment...

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